Returns & Exchanges

At SMXOFFROAD Ltd, we want you to be completely satisfied with your fashion purchase. If you are not happy with your items, you can return them within 30 days of delivery for a full refund or exchange.

1

Initiate Your Return

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Ensure all items are in their original, unworn condition with tags attached and securely pack them in the original shipping box.

3

Ship the Items

Print your prepaid return shipping label, attach it to the exterior of your package, and drop it off at any authorized courier location.

4

Receive Your Refund

Once our warehouse team inspects your return, we will process your refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing